Refund policy

Refund & Return Policy

Texas Candles

Last Updated: January 17, 2025

At Texas Candles, we take pride in crafting high-quality candles and home fragrance products. Because many of our items are handmade and involve wax, fragrance oils, and open-flame use, our return policy is designed to balance customer satisfaction with product safety.

1. All Sales Are Final Unless Otherwise Noted

Due to the nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for:

Used or burned candles
Items damaged after delivery
Orders placed incorrectly by the customer
Fragrance preference or scent dissatisfaction

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To be eligible for a replacement or refund:

The item must be unused and unburned
You must provide clear photos of:
- The damaged product
- The shipping box and packing materials
Proof of purchase is required

Once approved, we will issue either:

A replacement (preferred), or
A refund to the original payment method

3. Incorrect Orders

If you receive the wrong item, notify us within 7 days of delivery.
We will correct the issue at no additional cost.

4. Refund Processing

Approved refunds are issued to the original payment method
Refunds may take 5–10 business days to appear, depending on your bank or card issuer
Shipping charges are non-refundable unless the error was ours