Shipping policy

Shipping Policy

Texas Candles

Last Updated: January 17, 2025

Thank you for shopping with Texas Candles. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

Orders are typically processed within 1–3 business days
Orders placed on weekends or holidays will be processed the next business day
During high-volume periods (holidays, promotions, launches), processing times may be extended

You will receive a confirmation email once your order has shipped.

We ship orders using reputable national carriers such as:

Shipping method options and costs are displayed at checkout.

Shipping rates are calculated at checkout based on:
- Order weight and size
- Destination
- Selected shipping method
Promotional or free shipping offers, if available, will be clearly stated at checkout

Delivery times are estimates only and are not guaranteed.

Texas Candles is not responsible for delays caused by:

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned due to:

The customer may be responsible for:

Once an order is handed over to the carrier:

If a package is marked delivered but not received, we recommend:

We may assist with filing a carrier claim at our discretion.

If your order arrives damaged:

Claims submitted after 7 days may not be eligible for replacement or refund.

We currently ship within the United States only unless otherwise stated
We do not ship to P.O. boxes if restricted by the carrier
Certain products may be restricted from shipping to specific locations due to carrier rules